Privacy policy

Effective Date: March 23rd, 2025

At Chill Vault, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using chillvault.com, you agree to the practices described below.

🔐 Information We Collect

When you visit our site or make a purchase, we may collect the following types of information:

Personal Information

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely via third-party providers)

Non-Personal Information

• Browser type
• Device information
• IP address
• Pages visited
• Referring URL

💳 How We Use Your Information

We collect your information to:

• Process and fulfill orders
• Communicate with you about your purchase
• Provide order updates and shipping notifications
• Respond to inquiries or customer support requests
• Improve our website and customer experience
• Send promotional emails (if you opt-in)

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in any email.

🔄 Sharing Your Information

We do not sell your personal data. We only share information with:

• Trusted third-party partners (e.g., payment processors, suppliers, and logistics providers) to fulfill your order.
• Analytics and advertising partners (like Google Analytics or Meta Ads) to help us improve and market our store.

All third-party services used by Chill Vault are required to keep your data confidential and secure.

🍪 Cookies

We use cookies and similar technologies to:

• Improve site functionality
• Analyze website traffic
• Personalize your experience
• Remember your preferences

You can choose to disable cookies in your browser settings, but some parts of the site may not function properly without them.

🔒 Data Security

We take reasonable precautions to protect your information. Sensitive data like payment details are encrypted and processed securely via trusted third-party gateways (e.g., Shopify Payments, PayPal, Stripe).

🧍 Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with a data protection authority

To make any of these requests, email us at support@chillvault.com.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date at the top. We encourage you to review it periodically.

📧 Contact Us

Have questions or concerns about your privacy?

Reach out to our team at support@chillvault.com – we're here to help.